Create a Bookable Service

How to add a new Bookable Service to your account

Updated over a week ago

To offer a recurring service (that repeats every week) you can create a Bookable Service. This is perfect for facility hire, group lessons, private lessons and clinics.

If you're charging for your Bookable Service, you must connect your Hoofpick account to a Stripe account first.

Go to Bookable Services - Bookables List in the menu on the left. From here, click on "Add new" in the top right to create a new Bookable Service.

Complete the Basic Information


  • Any field marked with a * must be completed before you proceed to the next step.

  • Make sure the Status is set to "Active" for people to see your Bookable Service. It can be set to "Inactive" if you want to create a Bookable Service, but only you can see it.

  • If you would like your Bookable Service to be seen on and in the Hoofpick App, make sure you set Display on Hoofpick to "Active". But if you want your Bookable Service to only appear on your private domains (your website / app) then set this to "Inactive". 

Give a Description

You have an unlimited character space to provide important information about the service you are offering (e.g. arena size, jumps available, etc.).

Customers with Hoofpick CREME can use Chapi - AI assistant to automatically generate this content.

The Hoofpick Biz Form Embed Button Label and Form ID fields can be left blank. Find more information about embedding digital forms in your Bookable Service here.

Choose your Booking Settings

These include:

  • The day(s) you have available.

  • The slot time or length of time you are allowing per booking.

  • The time your service starts and ends.

  • Any padding time or time allowed between booking slots (can be 0min).

  • Allowing multiple bookings on the same slot (e.g. group bookings) and setting a limit (e.g. 3 bookings allowed per time slot).

If you are allowing Padding Time, your End Time must also include the Padding Time to allow the last slot to be booked.

Complete Price & Options


To charge for your Bookable Service, select "Paid" and enter your service charge per booking in the Price field. If you create a Membership, you will need to put a Price for your Members (this can be the same).


You can also set your service From and To dates (e.g. if you are offering a clinic that only runs for two days). But if your service is ongoing, you can leave these fields blank and all availability will show up to 90 days in advance. 

Managing Appointments

If you would like your customers to be able to change their booking day or time themselves, you can allow this by selecting "Yes" and then specify your Notice period in which they can make changes.

For example, if you want to be notified of changes at least 48 hours in advance, you can enter 2 days. This will only allow customers to make changes if it is more than 48 hours before their booking time. Inside the 48 hours, they would need to contact you to make changes.

If your Bookable Service is free, leave the Price Information set to "Free" and click Next.

Add Media

Include images (JPEG / PNG) and documents (PDF files) by selecting 'Choose file' to upload a file from your device.

To add multiple images or documents, click on More and a new space will be provided for an additional upload.

All files should be less than 2MB each, and total upload on any submission should not exceed 10MB. If you experience difficulties uploading multiple files, try a lesser quantity, finish creating the Bookable Service, and then go back and edit it to add more.

Create FAQs

You can create FAQs by entering a frequently asked question about your Bookable Service and then providing the appropriate answer.

To add multiple FAQs simply click on More and a new space will be provided for an additional question and answer.

To delete a FAQ, click on the red trash button next to it.

Provide your Terms and Conditions

Give the T&Cs for your service which clients will need to agree to before booking.

This is a good place to tell your customers what your cancellation policy is and any other information you need them to be aware of before making a booking.

Then click "Submit" to finish creating your Bookable Service.

You will be taken back to Bookables List in your dashboard with a message to confirm "Service has been inserted successfully" and your Bookable Service will appear in the list below.

You can view your Bookable Service by clicking on the green eye button next to it.

If you have a Hoofpick App or a Hoofpick Website, your new Bookable Service will automatically be added to those if it's set to Active.

Ready to start taking easy online bookings?

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