Managing your bookings

How to review, amend, approve or reject a booking

Updated over a week ago

When someone books one of your Bookable Services you will receive an email with their booking details.

You will also see the new booking on your Hoofpick dashboard and it can found under Bookable Service - Appointment in the menu on the left.

To review the booking details, go to Appointment and click on the green i button next to the booking. From here, you can see the date and time of the booking, which service it is for, and who booked it.

Their payment will be shown and you can check that you have received the funds by logging in to your Stripe account.

You can also Change Appointment Time if it is no longer suitable for you. Simply click on the green button and select a new date and time.* Your client will be notified of the updated details by email. 

*Please note: If multiple time slots or a full day have been booked and you need to amend this, you will need to delete the booking using the red trash button and then manually re-book it with the amended time(s).

Approving or rejecting Free Bookings

Paid bookings are automatically approved as you have received payment. However, free bookings will need to be manually approved. To approve or reject the booking you will need to change the booking status by clicking on Approve.

This will allow you to select the appropriate booking status and then click Confirm.

If you have approved it, the booking status will be updated to Approved under Appointment in your dashboard. Or it will say Rejected if you have rejected the booking.

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